Zoho CRM

Sales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.

Last reviewed: 2026-07-21

Zoho CRM website screenshot — Website screenshot captured 2026-07-21. Visit the vendor website to confirm current product details, pricing, and availability.

Overview

Sales CRM for managing leads, contacts, deals, workflows, reporting, customer journeys, and connected Zoho business apps.

Best for

Small and midsize teams that want configurable sales CRM capabilities with a free entry plan and broad business-suite connections.

Not ideal for

Merchants that mainly need an ecommerce-native helpdesk or want minimal configuration across a very simple customer workflow.

Key features

Lead and deal management

Workflow automation

Reports and dashboards

Sales forecasting

Zoho suite

Integrations

Confirm current integration depth with the vendor before buying. Listed integrations are a starting point for research, not a complete implementation guarantee.

Zoho BooksZoho InventoryGoogle WorkspaceMicrosoft 365Shopify connectors

Pricing summary

Zoho CRM offers a free edition for limited users plus paid per-user tiers and bundles. Advanced support, storage, and other Zoho apps may add cost.

Free trial

Yes

Free plan

Yes

Pros and cons

Pros

Free small-team entry point
Broad Zoho ecosystem
Flexible automation and customization

Cons

Edition differences require close comparison
Setup can become complex
Ecommerce order context may depend on integrations

Head-to-head research

Compare Zoho CRM

Zoho CRM vs HubSpot CRM for Small Ecommerce TeamsCompare Zoho CRM and HubSpot CRM for small ecommerce teams, including free entry plans, Shopify data, automation, permissions, customization, exports, and rollout effort.Read comparison

Alternatives research

Related alternatives research

Best HubSpot CRM Alternatives for Ecommerce TeamsCompare HubSpot CRM alternatives for configurable value, focused sales pipelines, Shopify support, lean help desks, and enterprise sales operations.Read alternatives guide

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